Why it matters
Each channel in Whippy requires an accurate business address and Google Place ID. These details help maintain compliance, improve deliverability for some providers, and ensure the channel reflects the correct location for your organisation. Updating the address is important whenever your business moves, undergoes restructuring, or when the original entry needs correction.
Key Concepts
Channel Address: The physical business address associated with a channel.
Google Place ID: A unique identifier from Google Maps that verifies the address. Whippy populates this automatically when selecting an address from Google suggestions.
Channel Types: All channels (phone, email, WhatsApp, Messenger, Instagram) include an address in their overview settings.
Step-by-Step: Update a Channel Address
Open the Channels settings.
Go to Organisation Settings → Channels.
Find the channel you want to update.
Locate the channel in the list and click the three vertical dots in the Actions column.
Select “Edit channel.”
This opens the channel’s configuration page.
Go to the Overview tab.
The Overview tab contains the channel’s name, icon, description, and address.
Update the business address.
Click into the Business address field.
Begin typing the address and select the correct Google Maps suggestion from the dropdown.
The Google Place ID will auto populate once the address is selected.
Save your changes.
Click Update channel details at the bottom of the page to confirm and apply the new address.
Tips and Best Practices
Always choose an address from the Google Maps dropdown to ensure the Place ID is populated correctly.
If Google cannot locate your address, verify formatting or try searching by postcode or building name.
Keep channel addresses aligned across all related channels to maintain consistency.
After updating the address, check other channel settings such as business hours if they depend on location.
Troubleshooting
Issue | Possible Cause | Fix |
Cannot save changes | Google Place ID missing | Select an address from Google’s suggested results so the Place ID auto populates. |
Address not appearing in Google suggestions | Formatting or incomplete entry | Try entering more specific details such as street, number, or postcode. |
Updated address not showing in the channel list | Changes not saved | Return to the Overview tab and click Update channel details again. |
Channel address needs correcting for multiple channels | Each channel stores its address individually | Edit each channel separately or standardise the address before applying updates. |