Why it matters
Keeping your channel address accurate ensures location-specific features work correctly and prevents confusion for your team or customers.
Key Concepts
Channel: A communication endpoint configured within your Whippy organisation.
Channel Address: The physical address linked to a specific channel, used for location-based features.
Step-by-Step: Update a Channel Address
Go to Settings and open Organisation settings.
Select Channels from the left-hand menu.
Find the channel you want to update and click the ⋮ (more) icon under the Actions column.
Click Edit channel.
In the Overview tab, locate the Address field.
Start typing the address to trigger Google Maps autocomplete.
Choose the correct suggested address or enter it manually.
Click Update channel details to save your changes.
Tips and Best Practices
Use the autocomplete option when possible to avoid formatting issues.
Ensure the address is complete, including unit numbers or suite information.
Review all channel details before saving to confirm accuracy.
Troubleshooting
Issue | Possible Cause | Fix |
Address does not autocomplete | Google Maps cannot match the typed text | Enter the address manually. |
Cannot find the edit option | Wrong permission level | Confirm you have access to Organisation settings. |
Changes do not save | Required fields are incomplete | Review all fields and fill in any missing information. |