Why it matters
Internal VoIP calling allows you to contact teammates without leaving Whippy. Instead of switching to another app for quick coordination, you can call directly from the platform.
Internal calls are designed for fast, real-time collaboration. They are ephemeral, meaning they are not tied to a channel and do not create message records or conversation history.
This keeps your workspace clean while improving team responsiveness.
Key Concepts
Internal Call: A direct VoIP call from one active Whippy user to another active user within the same organization.
Available Users: Only users who are currently online can receive internal calls. Offline users appear disabled in the dialer and cannot be selected.
Ephemeral Call: A temporary call that is not associated with a channel and does not create a message thread, conversation record, or call log tied to a contact.
Outbound Call Dialog: The standard Whippy dialer used for making business phone calls. Internal calls are initiated from the same interface.
Channel: The phone number or messaging inbox associated with external communications. Internal calls are not linked to any channel.
Step-by-Step: Make an Internal Call
Click the Phone icon in the top navigation bar to open the dialer.
Alternatively, if you are inside the Inbox, click Make Call in the top right corner of the screen.
In the search field, begin typing your teammate’s name.
Select a user from the list of available users.
Click their name to start the call through your browser.
The call will connect directly to the selected teammate if they are online.
How Internal Calls Differ from External Calls
Internal calls operate similarly to standard Whippy VoIP calls, but there are important differences:
Only online users can be called.
The call is not associated with a channel.
No message record or conversation is created.
No call log tied to a contact is generated.
The following features are not available:
Recording
Parking
Add Participants
Transfer
Internal calls are designed for quick coordination, not formal call workflows.
Tips and Best Practices
Use internal calls for fast coordination or quick questions.
Confirm your teammate is online before calling.
Use external calls when you need recording, transfers, or call history.
Keep internal calls brief to maintain availability for inbound and outbound workflows.
Ensure your browser permissions for microphone access are enabled.
Troubleshooting
Issue | Possible Cause | Fix |
Cannot select a teammate | User is offline | Wait until the user is online |
Call does not connect | Browser audio permissions blocked | Enable microphone permissions and retry |
No call record visible | Internal calls are ephemeral | This is expected behavior |
Cannot record or transfer call | Feature not supported for internal calls | Use an external call if those features are required |