Why it matters

Provider phones connect phone numbers to the provider account infrastructure that channels and call flows depend on.

Key Concepts

Phones tab: The Phones tab appears inside provider account settings and lists provider phone resources.

Add manually: The provider phone creation flow supports manually adding phone details when needed.

Provider phone relationship: Channels and call flows can depend on provider phones configured under Accounts.

Open Settings > Accounts.
Open the provider account that owns the phone number.
Select the Phones tab.
Review existing provider phones.
Use the add phone flow when a new provider phone must be added.
Choose Add manually if the setup requires manually entered phone details.
Test any related channel or call flow after adding or changing a provider phone.

Confirm the phone number belongs to the selected provider account before adding it.
Review channel sender setup after adding a provider phone.
Keep provider phone records tidy so phone channels are easier to troubleshoot.
Coordinate provider phone changes with call flow testing.

Issue	Possible Cause	Fix
A phone number is not available in channel setup	The provider phone may be missing from the provider account or attached to a different account.	Check the Phones tab for the correct provider account.
Manual phone setup fails	A required phone field may be missing or invalid.	Review the provider phone form and confirm the number format.
Calls do not reach the channel	The provider phone or channel call flow may be misconfigured.	Review the provider phone, then test the channel Call Flow.