Why it matters
Provider accounts hold the connection details that support channels, phones, SIP users, and provider-specific services.
Key Concepts
Add account: The Add account action opens the provider account setup form.
Account name: A clear provider account name helps admins identify the account later.
Provider credentials: Provider-specific fields, such as Telnyx API key and public key, connect Whippy to the provider.
Step-by-Step: Add or open a provider account
Open Settings > Accounts.
Click Add account to create a provider account.
Enter the account name.
Add the provider-specific credential fields shown in the form.
Save the provider account.
Open the provider account when you need Account Settings tabs such as Domains, Phones, or Auto Provision.
Tips and Best Practices
Use descriptive account names that identify provider, environment, or purpose.
Store provider credentials according to your organization's security process.
Update provider credentials during a planned maintenance window when possible.
Review affected channels after changing provider account credentials.
Troubleshooting
Issue | Possible Cause | Fix |
Provider account creation fails | A required provider credential may be missing or invalid. | Review the fields in the Add a provider account form and retry. |
Provider account cannot be edited | Your role may not allow provider account management. | Ask an admin to update the account or your permissions. |
Channels stop working after credential changes | The provider credential may be incorrect or revoked. | Recheck the provider credential and test the affected channels. |