As a company policy, we do not issue refunds unless your account was terminated without cause.
Whippy doesn’t provide refunds for unused Whippy credits on accounts that were terminated due to a compliance issue.
Any 400XX error code is non refundable. At the bottom of this article you will find a list of 400XX error codes.
Be sure to read and understand Whippy's Standard Terms of Use before you send an SMS with Whippy. Whippy reserves the right to disable or deactivate any account if our Compliance team finds abuse to our system in any way.
If you request a chargeback (the bank that issues your credit card reverses a payment you made to Whippy) your Whippy account will be disabled. To re-enable sending, you’ll need to pay the chargeback.
For more information, contact us at support@whippy.co.
400XX error codes
What are some examples of 400XX error codes that count for Whippy Credits and Non Refundable:
40001 | Not routable | The destination number is either a landline or a non-routable wireless number. |
40002 | Blocked as spam - temporary | The message was flagged by a SPAM filter and was not delivered. This is a temporary condition. |
40003 | Blocked as spam - permanent | The message was flagged by a SPAM filter and was not delivered. The originating phone number is permanently blocked. |
40004 | Rejected by destination | The recipient server is rejecting the message for an unknown reason. |
40005 | Message expired during transmission | The message expired before it could be fully delivered to the recipient. This error occurred after the message left Whippy and was en route to the destination. |
40006 | Recipient server unavailable | The recipient server is unavailable or not responding. This may be a temporary issue. If the error persists, contact Whippy support. |
40007 | Loop detected | Infinite loop detected. |
40008 | Undeliverable | The recipient carrier did not accept the message. This is a general purpose undeliverable message. |
40009 | Invalid message body | The message body was invalid. The rules Whippy uses to allow messages may not align with all carriers at all times. If the destination carrier uses more stringent rules, they may reject messages. |
40011 | Too many requests | Exceeded upstream rate limit. As a result the message was flagged by a SPAM filter and was not delivered. This is a temporary condition. |
40012 | Invalid messaging destination number | The destination phone number was deemed invalid by the carrier and was rejected. |
40013 | Invalid messaging source number | The source phone number was deemed invalid by the carrier. |
40014 | Message expired in queue | The message expired in the queue. This error occured before Whippy attempted to relay your message, and you were not billed. |
40015 | Blocked as spam - internal | The message was flagged by an SPAM filter. |
40016 | T-Mobile 10DLC sending limit reached | You have exceeded T-Mobile's daily allotted throughput for the brand associated to this phone number. The count resets at midnight PST. Messaging throughput is dependent on the Brand Score of the Brand. |
40018 | AT&T 10DLC sending limit reached | You have exceeded AT&T's daily allotted throughput for the brand associated to this phone number. The count resets at midnight PST. Messaging throughput is dependent on the Brand Score of the Brand. |