Why Do Message Filtering Systems Exist?
Purpose: To protect mobile subscribers from spam, fraud, or abuse and to enforce messaging rules or regulations.
Impact: Protecting users and complying with various country or network-specific messaging regulations.
How Does Message Filtering Work?
Mechanism: Ranges from simple lists of prohibited terms to advanced machine learning systems.
Implementation: Whippy uses filtering to comply with Messaging Policy, Acceptable Use Policy (AUP), and carrier regulations.
How Can I Tell if My Messages Are Being Filtered?
Indicators: "Undelivered" status and an error message in your conversation, campaign and or sequence.
Limitations: Sometimes it’s not clear if a message has been filtered, as carriers might report filtered messages as “delivered”.
How Can I Prevent My Messages From Being Filtered?
Guidelines: Follow Whippy’s AUP and Messaging Policy. Keep your account secure and adhere to SMS guidelines for specific countries.
Resources: Visit our detailed guide: [How to Prevent Whippy Messages from Being Filtered].
Why Am I Charged for Filtered Messages?
Reasoning: Operational costs of running an effective filtering system and the incurred cost of sending messages to carriers.
Benefits: Ensures trusted communications and provides insights to improve messaging strategies.
What If My Messages Are Being Filtered By Mistake?
Action Steps: Collect examples of Message IDs with “failed” status. Contact our Support team for a review.
Support: We offer assistance to ensure compliance and address potential errors.