Exciting New Firmware Release: 5MR1HDwEC01
We are thrilled to announce the release of firmware version 5MR1HDwEC01 for our previous-generation Mini and Data cameras. This update brings significant improvements designed to enhance your camera’s performance and reliability. While this update is not mandatory, we highly recommend it for users who want the best experience with their cameras.
Key Improvements in Firmware 5MR1HDwEC01
Enhanced Communication System:
Resolves many past issues with device communication.
Makes communication more reliable and easier for support troubleshooting.
Multi-Carrier Functionality:
Similar to our latest camera models, this feature enables the camera to connect to the strongest available network, improving connectivity wherever your camera is placed.
Even if you don’t update, your cameras will continue to function as they have. However, these enhancements can provide a better overall experience.
Frequently Asked Questions (FAQ)
1. Am I required to make this update?
No, updating to the new firmware is optional. Your camera will continue to operate with previous firmware versions.
2. Do I need to change SIM cards to use the new firmware?
No, you can retain your current SIM card and benefit from the improved communication system. However, multi-carrier functionality requires a specific SIM card.
3. How can I get a new SIM card?
Visit our website to order an upgrade package, which includes the SIM card and a firmware update card. The package is free; we only ask that you cover a small shipping fee. Order Here
4. What is special about the firmware update card?
The firmware update card is an 8GB red SD card designed for updating your camera. It is not recommended for long-term use in the camera. Use it only for updates and then replace it with your original SD card.
5. Can I update the firmware over the air (OTA)?
Yes, if your camera receives remote control commands, you can send the update and it should install within a day or two.
6. Can I download the firmware onto my own SD card?
Absolutely. Instructions are available on our website for downloading the firmware and installing it using your computer and an SD card.
7. Can I get multi-carrier functionality without changing the SIM card?
No, multi-carrier functionality requires a specific SIM card. These cards are available for free through our website. Order Here
8. Who can I contact for additional questions?
For questions about the firmware or SIM cards, contact our customer success team:
Phone: 225-478-4026 (Monday–Friday, 9:00 AM–5:00 PM CT)
Chat: Available on our website:
Weekdays: 9:00 AM–8:00 PM
Saturdays: 8:00 AM–12:00 PM
Sundays: 1:00 PM–5:00 PM
Website: www.wiseeyetech.com
We hope you enjoy the improvements introduced with firmware 5MR1HDwEC01. Update your cameras today and take full advantage of these exciting new features!