The brand page gives an aggregated view of your network on Trustville: satisfaction for your brand, across all your locations.
What the page shows
The brand's overall rating, aggregated from all locations enabled for a given campaign.
An AI summary at brand level.
The consolidated review feed of all those locations.
How the rating is calculated
The rating aggregates the reviews of all locations enabled for the relevant campaign. A location that does not have Trustville enabled is not included in this calculation and does not appear in the brand's review feed.
Frequently asked questions
Why is one of my locations not counted in the brand rating? Only locations that have Trustville enabled on the relevant campaign are taken into account.
Where can I see the list of all my locations? On the brand's locations page.
The reviews shown follow the recommendations of standard ISO 20488 on the collection and publication of online reviews.