A cross-over employee is an employee who already exists somewhere else in the WorkBright system (under another Company).

You’ll typically find Employees to have multiple accounts in two different scenarios: the first is pure coincidence. Crossover employees are also common across Companies that have franchises, where the Employee may be working out of different locations.

Here’s an example: Company A uses WorkBright and has just added a new Employee, Jennifer, to the account so she can complete her onboarding paperwork and begin employment. Time passes, Jennifer eventually leaves Company A and is now employed with Company B (your Company), which also uses WorkBright.

Will Crossover Employees be a Problem for Me? I Just Want to Onboard My Employees.

Fortunately, no. Feel free to continue adding the Employee to the account as normal.

There are, however, separate instances where you may try adding an Employee to the account, and you receive an error like the one pictured below.

This informs us that this Employee already exists on this specific account. Unlike the alert, this one is an error, and you won’t be able to continue adding this Employee, as they already have an account under this Email address present somewhere on your account.

Whenever this happens, we recommend trying to search for the Employee from either the search box in the top-left corner of the screen or from the Staff page. If there is a profile on this account for the Employee, you’ll be able to access it just like any other Employee profile during a search.

If you have duplicate employee profiles, you can follow the steps in this article to remove the duplicate profiles.

In the case you still cannot locate the Employee and you’ve also verified that you are using the same email address in your search and when you tried adding them, you may need to reach out to the WorkBright support so we can have a closer look. You’ll be able to do so by clicking the help button in the bottom right corner of the page and submitting your ticket.

In this article, we covered how Crossover Employees typically occur within WorkBright, as well as a common error to look out for and how to best troubleshoot it when adding Employees to the account.