Before we delve into the various texts that your staff member may receive, let's review where to check if they have text notifications on and how to enable them if they are not.
As this will be specific to your staff member, you can search for them directly via the search in the navigation bar or search for them via the Staff screen.
Once on your staff member's profile, go to the employment tab.
On this page, go to the section labeled notification status. This is where you can select the notification method.
Note: Employee receives a text from WorkBright on their 'Notification Start Date'. The text sent will depend if they've signed in to WorkBright before.
Now that the Notification Method has been confirmed, let's look at the texts they might receive.
Initial Access Text
Employee has not signed in to WorkBright before, either with your organization or any other company. They have not set a password, and will be asked to do this as their first step.
Prior Access Text
Employee has signed into WorkBright before, either with your organization or another company. They are welcomed asked to sign in to the account. They have already set a password, and will not be asked to set this again.
Form Reminder Text
When an employee has required forms due soon, they will receive periodic reminders to complete these forms.
Reminders are sent relative to most recently due form, due 10 days, 5 days, 2 days, tomorrow, and today.
Section 2 reminder
Late reminders are sent every 3 days, and cease after 30 days.
New Submission Requested
The employee is sent a text if a new submission is requested. Texts are delayed 15 minutes to allow other requests to accumulate. If you request 10 submissions individually, we don't want to send 10 separate texts.
Text is only sent to employees that are actively employed, and are receiving notifications.
Requesting a new submission will also trigger the periodic Form Reminder Texts described above.
Submission Rejected Text
If a submission is rejected, the employee will receive a text to complete the form again.
Requesting a new submission will also trigger the periodic Form Reminder Texts described above.
Reset Password Text
Employee receives a text for reseting their password when the 'forgot your password' link on the login page is used.
I-9 Has Been Accepted Text
When section 1 has been accepted. Only works when the 'MUST be reviewed' setting is toggled on in the forms settings.
For email notifications, please review this article.