Before we delve into the various emails that your staff member may receive, let's review where to check if they have email notifications on and how to enable them if they are not.
As this will be specific to your staff member, you can search for them directly via the search in the navigation bar or search for them via the Staff screen.
Once on your staff member's profile, go to the employment tab.
On this page, go to the section labeled notification status. This is where you can select the notification method.
Note: Employee receives an email from WorkBright on their 'Notification Start Date'. The email sent will depend on whether they've signed in to WorkBright before.
Now that the Notification Method has been confirmed, let's look at the emails they might receive.
Initial Access Email
The employee has not signed in to WorkBright before, either with your organization or any other company. They have not set a password, and will be asked to do this as their first step.
Prior Access Email
The employee has signed into WorkBright before, either with your organization or another company. They are welcome to sign in to the account. They have already set a password, and will not be asked to set this again.
Form Reminder Emails
When an employee has required forms due soon, they will receive periodic reminders to complete these forms.
Reminders are sent relative to the most recent due form, due 10 days, 5 days, 2 days, tomorrow, and today.
Late reminders are sent every 3 days and cease after 30 days.
New Submission Requested
The employee is sent an email if a new submission is requested. Emails are delayed 15 minutes to allow other requests to accumulate. If you request 10 submissions individually, we don't want to send 10 separate emails.
Email is only sent to employees who are actively employed and are receiving notifications.
Requesting a new submission will also trigger the periodic Form Reminder Emails described above.
Submission Rejected Email
If a submission is rejected, the employee will receive an email to redo the form.
Requesting a new submission will also trigger the periodic Form Reminder Emails described above.
Reset Password Email
Employee receives an email to reset their password.
I-9 Has Been Accepted Email
Employee is notified about missing forms with reminder emails.
For text notifications, please review this article.