If you’re trying to log-in to WorkBright and encountering a request for an “authentication code,” your company or organization has enabled Multi-factor Authentication (MFA) and you configured your own MFA setup on a previous log-in.
MFA is an authentication method that requires you the user to provide two or more verification factors to gain access to your WorkBright account.
One of those factors is your email/password combo, but the 2nd is a six-digit code, sent to a 2nd device like a smartphone.
Step 1: Look in your smartphone for an authenticator app like Google Authenticator or Microsoft Authenticator, or for text message from WorkBright with a code
When you enabled MFA, you chose either to use an authenticator app or to receive text messages with one-time codes.
If you’re encountering this screen and have no idea where to find this one-time code and don’t see a text message, you most likely enabled MFA by following the instructions to download an authenticator app like Google Authenticator, and have since forgotten you did so.
If you find the app and find “WorkBright” among your securely connected apps, copy the six digit code onto the authentication screen on your computer, and you’re done! Read no further, problem solved.
Step 2 (If Necessary): If you cannot find an authenticator app and didn’t receive a text, use one of your backup codes
When you enabled MFA on your WorkBright account, you were presented with and instructed to save a bunch of backup codes for an event when you tried to log-in and didn’t have your authenticator app, had lost your cell phone, etc. Use one of your backup codes and get yourself logged in.
NOTE: the backup codes in the image above are not your backup codes.
This will get you logged in for this session, but now you’ll need to make a change so that you don’t have to use a backup every time to get back in.
Step 3: Once Logged Back in, Reset or Disable MFA
Once logged in, click your name in the upper right, then “Profile & Settings,”
Then scroll down to 'Security Settings', click 'Edit Security Settings', follow the prompts to verify your identity.
You can use the “Update” option to switch authentication methods. For example, if you had previously enabled using an authenticator app and would instead like to receive text messages, click “Update MFA.”
You can also change cell numbers if you choose Update.
“Remove” is a nice option to get more backup codes, because you’ll have to enable when you log back in.
Didn’t have your backup codes, can’t find an authenticator app you downloaded, didn’t receive a text message and need another way?
If you are unable to locate an Authenticator App on your phone or were unable to receive your the text message containing your one-time code, you'll want to reach out to get in contact with the WorkBright support team so the feature can be temporarily disabled on your account. Before we can do so, however, we'll need to confirm your identity using a reliable method, like a phone call.
Once you’re added back in, you’ll want to enable MFA again by following the steps listed in Step 3.