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Woveo User Support Guide: App Store Location Change - Apple iOS

This guide outlines the technical steps required to change your mobile device's app store region to Canada, which is mandatory to download the Woveo application. This change is a necessary precursor to registering on the Woveo platform.

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Written by Woveo Support
Updated over a week ago

This is your distilled, step-by-step action plan to gain access to the Woveo app.

Important Note on Procedure and Risk

The process of switching your app store country is managed by Apple and Google and may require compliance steps that impact your existing digital library, subscriptions, or account services.

  • Content Risk: Changing regions may cause you to temporarily or permanently lose access to specific applications, media, or purchased content tied to your original country.

  • Woveo is Here to Help: While Woveo cannot manage your external Apple or Google accounts, we provide these steps to help ensure you can access our Canadian application.

Mandatory Woveo Platform Compliance and Verification

This is the most critical component of the process. Successfully downloading the Woveo app from the Canadian store is the first step, but you must meet the following mandatory regulatory and compliance requirements to successfully register and use the Woveo platform:

  1. Residency Commitment: You must currently be a resident of Canada or demonstrate a clear, documented intention to migrate to Canada.

  2. Canadian Financial Institution Requirement: Woveo strictly requires bank connections with accounts legally registered with Canadian Financial Institutions (FIs) for all platform financial services.

  3. Verification Documentation: For identity verification purposes, Woveo is able to accept international passports.

  4. Case-by-Case Verification: All candidate and applicant verifications are completed on a case-by-case basis. Please rely purely on the advice and support for compliance given by your designated Woveo contact directly.

VPN Requirement for Android and iOS

To ensure a smooth transition, especially for Android users, downloading and connecting to a Virtual Private Network (VPN) set to a Canadian server is essential. You must connect to the VPN before initiating the store change process.


Comprehensive Guide: Changing Your Apple App Store (iOS) Region to Canada

Prerequisites Confirmation: Your Checklist

Before starting the technical change, you must confirm that you have completed the following steps :

  1. Zero Out Balance: Spend any balance remaining on your Apple Account.

  2. Cancel Subscriptions: Cancel all active subscriptions that block a region change, and wait until the subscription period has fully expired.

  3. Finalize Transactions: Wait for any memberships, pre-orders, or pending store credit refunds to fully process.

Step-by-Step Procedure via iOS Device (iPhone/iPad)

  1. Initiate Settings: Open the Settings application on your iPhone or iPad.

  2. Access Account: Tap your name or Apple ID profile at the top of the menu.

  3. Media & Purchases: Select Media & Purchases, followed by tapping View Account. (You may be asked to sign in.)

  4. Country/Region Selection: Tap the Country/Region option.

  5. Change Region: Select Change Country or Region, and choose Canada from the list.

  6. Review and Agree: Review the Canadian localized Terms & Conditions. This formalizes the legal shift of the account’s jurisdiction. Tap Agree in the upper-right corner, and tap Agree again to confirm acceptance.

  7. Payment and Billing: The system will prompt you for a valid payment method and associated billing address for the new Canadian region. Note: While this is required for the App Store change, Woveo mandates a connection to a Canadian Financial Institution account for platform registration (Section 1). Tap Next to finalize.

Video Help

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Need Further Support? Contact Us

If you require assistance with your Woveo platform registration, compliance requirements, or have questions about using the Woveo app after successful download, please reach out to our support team directly.

Channel Contact Information

Phone - Call us for immediate assistance at 1-825-800-0995

Email - Send detailed inquiries to support@woveo.com

Online - Visit our Help Center for tutorials and frequently asked questions.

Physical Address: #2100 150, 9 Ave SW Calgary, AB T2P 1B4

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