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What should I do if I cannot reach my group member(s)?
What should I do if I cannot reach my group member(s)?
Anne Elbert avatar
Written by Anne Elbert
Updated over a week ago

Group work projects have been designed to encourage students to enhance their collaboration, communication, and teamwork skills while developing meaningful projects. We understand that the nature of each student’s needs is different. There are times when a student may plan to withdraw mid-course but fails to inform their group members of this decision, or they have simply become inactive without ever contacting their peers.

With this in mind, we have designed a mechanism to report these types of scenarios. If you are unable to make contact with your assigned group members despite multiple attempts, you can report the non-contributing group member(s) by using the chatbot in the bottom right corner of this page.

Here's how it works:

  1. Open the chatbot and type "Group collaboration concern"

  2. The chatbot will respond with a request for a detailed description and a list of items you'll need to provide:

    • Course name and session (e.g. 22/07 Financial Markets)

    • Group number

    • Name(s) of group member(s) with whom you are having collaboration concerns

    • The assignment you're working on (GWP 1, GWP2...)

    • Proof that you've attempted contact and to resolve the collaboration concern to no avail (e.g. screenshots of emails, messages, etc.)

    Make sure you gather all the required information before you reply.

  3. Once you have gathered the information, respond in the chatbot. Don't forget to attach your screenshots.

Upon receipt of the required information, the Student Support Team will review and get back to you with the next steps.

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