General Troubleshooting Tips

If the Writable site is having trouble loading, follow these steps to troubleshoot on your browser.

Updated over a week ago

If students and teachers are having trouble accessing the Writable site or assignments, please try the following troubleshooting steps:

Log back in to Writable

1. Log out of your Writable account.

2. Log out of your Google (or Microsoft) accounts.

3. Log into Writable and try to open the assignment again.

Note: If you are using an HMH Ed assignment, students will need to launch from Ed in order to view the assignment's reading.

Clear browser history and cache

Try the following steps to clear your browser history and cache if the above steps did not correct the issue.

  1. Log out of your Writable account.

  2. Log out of your Google (or Microsoft) accounts.

  3. Clear your cache and cookies in your browser using the directions below
    (last updated 8/23/2022)

If the district does not allow students to clear the browsing history or cache, a tech administrator with access to these controls will need to follow these steps for the student.

Google Chrome

Follow these steps to clear cookies in Google Chrome:

  1. On your computer, open Chrome.

  2. At the top right, click More.

  3. Click More tools > Clear browsing data.

  4. At the top, choose a time range. To delete everything, select All time.

  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.

  6. Click Clear data.


Follow these steps to clear cookies in Mozilla Firefox:

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences.

  2. Select the Privacy & Security panel.

  3. In the Cookies and Site Data section, click Clear Data….

  4. Remove the checkmark in front of Cookies and Site Data.

  5. With Cached Web Content check marked, click the Clear button.

  6. Close the page. Any changes you've made will automatically be saved.


Follow these steps to clear cookies in the default Mac browser, Safari:

  1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

  2. To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

  3. To visit sites without leaving a history, turn Private Browsing on.

Microsoft Edge

Follow these steps to clear cookies in the Windows default browser, Microsoft Edge:

  1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.

  2. Under Clear browsing data, select Choose what to clear.

  3. Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.

    Still having issues? Reach out to us in the Writable live support or contact us at

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