Tech Support & Troubleshooting

Something not working? Check here first for our most common solutions.

Heidi Perry avatar Becky Mack avatar Kara Gann avatar +1
9 articles in this collection
Written by Heidi Perry, Becky Mack, Kara Gann and 1 other

General Troubleshooting Tips

If the Writable site is having trouble loading, follow these steps to troubleshoot on your browser.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

How can I use Writable's Live Chat support?

Get in-the-moment support when you need it with Writable live chat.
Becky Mack avatar
Written by Becky Mack
Updated over a week ago

How can I clear a specific website cookie from my browser?

Follow these steps to clear stored site information in your browser.
Becky Mack avatar
Written by Becky Mack
Updated over a week ago

Can I recover lost student writing?

Restore previous versions of writing in both Writable and Google Docs.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

What domains must be whitelisted to access Writable?

To use Writable the following URLs will need to be allowed (whitelisted) through your school or district filters.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

Can I reset a student's password?

Learn how to reset student passwords.
Kara Gann avatar
Written by Kara Gann
Updated over a week ago

Why are my students unable to write in my assignment?

If you've selected a "review only" assignment, students will practice their review skills using a model response.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

My students can't access their Google Doc in an assignment.

Try these troubleshooting steps if students are having trouble with loading their Google Docs in an assignment.
Kelly Burnette avatar
Written by Kelly Burnette
Updated over a week ago

Why aren't my Schoology assignments loading on the Safari browser?

If you're having issues with loading Schoology assignments on your device using the Safari browser, follow these troubleshooting steps.
Heidi Perry avatar
Written by Heidi Perry
Updated over a week ago