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Tech Support & Troubleshooting
Tech Support & Troubleshooting
Something not working? Check here first for our most common solutions.
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10 articles in this collection
Written by
Heidi Perry,
Becky Mack,
Kara Gann
and 1 other
General Troubleshooting Tips
If the Writable site is having trouble loading, follow these steps to troubleshoot on your browser.
Written by
Kelly Burnette
Updated over a week ago
How can I use Writable's Live Chat support?
Get in-the-moment support when you need it with Writable live chat.
Written by
Becky Mack
Updated over a week ago
How can I clear a specific website cookie from my browser?
Follow these steps to clear stored site information in your browser.
Written by
Becky Mack
Updated over a week ago
How do I enable Cross-Site Tracking on an iPad?
In order to log in to Writable via Ed, Canvas, or Schoology, you will need to make sure cross-site tracking is allowed on your iPad
Written by
Kelly Burnette
Updated over a week ago
Can I recover lost student writing?
Restore previous versions of writing in both Writable and Google Docs.
Written by
Kelly Burnette
Updated over a week ago
What domains must be whitelisted to access Writable?
To use Writable the following URLs will need to be allowed (whitelisted) through your school or district filters.
Written by
Kelly Burnette
Updated over a week ago
Can I reset a student's password?
Learn how to reset student passwords.
Written by
Kara Gann
Updated over a week ago
Why are my students unable to write in my assignment?
If you've selected a "review only" assignment, students will practice their review skills using a model response.
Written by
Kelly Burnette
Updated over a week ago
My students can't access their Google Doc in an assignment.
Try these troubleshooting steps if students are having trouble with loading their Google Docs in an assignment.
Written by
Kelly Burnette
Updated over a week ago
Why aren't my Schoology assignments loading on the Safari browser?
If you're having issues with loading Schoology assignments on your device using the Safari browser, follow these troubleshooting steps.
Written by
Heidi Perry
Updated over a week ago