As writers working with our company, it's important to protect your privacy, keep things professional, and follow the proper steps when sharing files with customers.
One of the key rules: do not use your personal email or personal Google Drive to send files to customers.
Here’s why this matters—and what you can use instead.
🚫 Why You Should Avoid Using Your Personal Email or Google Drive
1. It Exposes Your Personal Information
When you send files from your personal Google account, your full name and email are often visible to the customer. Depending on your account settings, it may also reveal profile photos, past file activity, and even location metadata, which is a serious violation of our Terms and Conditions and will lead to a fine and termination of our cooperation.
2. It Looks Unprofessional
A message from a personal email doesn’t reflect the company's brand and may confuse customers who expect to deal with official company accounts. This can make the customer suspicious, and they won’t trust our service again, which will decrease the number of orders you can gain.
3. It Makes the Company Unable to Protect Writers
When files are shared from a personal account, the company can’t track or control access. That means files might stay online longer than intended, or be shared further without permission. Moreover, the customer can copy it and cancel the order, making the company unable to prove the writer has done their job and deserves to be fairly paid.
4. You Break Confidentiality Agreements
Many orders involve confidential information. If you share files outside our platform, you could accidentally violate legal agreements - even if you mean well.
✅ Safe, Free Tools You Can Use Instead
There are free, secure tools you can use to send large files to customers without using your email or revealing your identity.
SwissTransfer
Up to 50 GB per transfer
No account needed
Hosted in Switzerland (strong privacy laws)
You can add a password and set file expiration
👉 https://www.swisstransfer.com
FilePizza
Peer-to-peer file sharing (no server storage)
Files go directly from your computer to the customer’s
No email or account needed
👉 https://file.pizza
Tresorit Send
End-to-end encryption
Up to 5 GB per transfer
No account required
👉 https://send.tresorit.com
WeTransfer
Up to 2 GB free per transfer
No account required
Simple and quick interface
Not fully anonymous (IP logging may occur), so best used with a VPN for privacy
Note: Use a VPN while transferring files to hide your IP address.
✔️ What You Should Do Instead
Use only approved or secure tools like the ones listed above
Never share customer files through Gmail, personal Drive, or Dropbox
Avoid putting your name, email, or location in the file name or message
Ask your Manager or Support Agent if you’re not sure what tool to use
We trust you to handle customer communication carefully. By keeping your personal details private and using secure tools, you protect yourself, the company, and the customer.
If you’re ever unsure about the best way to share something, reach out - support is always available.