Congratulations on Completing Your Mural!
Here's what happens next with your final payment and how long it typically takes.
The Closeout Process: 3 Simple Steps
Step 1: Installation is Complete
You've finished the mural, the wall is done, and the site is cleaned up. Closeout begins right away.
Step 2: We Process Your Payment
We submit a final invoice to the property developer (within 1–2 days)
They review and approve (typically 2–4 weeks, but varies)
They pay us (can take up to 2–4 weeks total)
We pay you immediately after we receive their payment
Step 3: You Receive Your Final Payment
Your payment includes your remaining artist fee balance + approved expense reimbursements − any cost overages.
Realistic Payment Timeline
Installation completes: Day 0
We invoice the developer: Day 1–3
Developer reviews & approves: Day 5–21
We receive their payment: Day 21–35
We pay you: Within 24 hours of receiving their payment
Total: 3–5 weeks after installation (assuming no delays on their end).
The biggest wait is developer approval. Their timeline varies widely, and we don't control it. But the moment we get paid, you get paid.
What We Need From You Before We Can Pay
1. Final Photos (Due: 2–3 days after installation)
Submit high-quality photos showing:
Wide shots of the complete mural
Close-ups showing detail and color accuracy
Different angles if the wall is prominent
These help us finalize the project and document your work.
2. Expense Receipts (Due: Within 7 days)
If you purchased materials or travel costs we agreed to reimburse:
Submit original receipts or invoices
Label clearly (e.g., "Paint - $150", "Gas - $45")
We only reimburse pre-approved expenses
Important: Receipts submitted after 7 days cannot be reimbursed.
3. Review Your Final Invoice (Within 2–3 days)
We'll send you a final invoice showing:
Your total artist fee
Deposits already paid
Approved expenses being reimbursed
Your final payment amount
Check it carefully. Contact us immediately if anything looks wrong.
Track Your Payment Status
You can check anytime by contacting your project manager:
Day 0–1: Installation complete; closeout begins
Day 1–3: Final invoice submitted to developer
Day 3–35: Waiting on developer payment (this is the longest part)
Developer pays us: Payment received
We pay you: Within 24 hours
Common Questions
Q: Why does it take so long?
A: The developer's approval process is the longest step. They typically take 2–4 weeks to review and pay. Once we receive their payment, we pay you within 24 hours.
Q: What if the developer is late paying us?
A: Your payment may be delayed. We'll keep you updated. We're not responsible for their delays, but we communicate clearly if this happens.
Q: Can I get paid before the developer pays us?
A: No. We pay you from what the developer pays us. We can't advance money beyond our cash flow.
Q: What if my expenses exceeded the budget?
A: Any unapproved overage is deducted from your final payment. Example: Approved budget $1,000, actual spent $1,200, you absorb the $200. Always ask for approval before spending beyond the approved budget.
Q: What counts as an "approved expense"?
A: Materials (paint, brushes, gear), travel (gas, flights, parking), equipment rental. Not approved: meals, personal gear you own, or costs we didn't discuss beforehand.
Q: How do I submit my receipts?
A: Send photos, PDFs, or emails to your project manager. Include the date, amount, and what it was for. Deadline: 7 days after completion.
Q: What if I lose a receipt?
A: Send us a photo of the item or a description. If you don't have proof, we can't reimburse it.
Q: Will you ever pay me before the developer pays?
A: Only in rare circumstances with CEO approval. Standard practice: We get paid → We pay you (usually within 24 hours).
Key Takeaways
✅ Installation done? Closeout begins immediately.
✅ Photos & receipts? Submit within 2–7 days.
✅ Developer pays us? Typically 2–4 weeks.
✅ We pay you? Within 24 hours of their payment.
✅ Questions? Contact your project manager anytime.
Need Help?
If you have questions about your payment status or the closeout process, contact your project manager. We're committed to getting you paid quickly once the developer pays us.
Thank you for your excellent work on this project!