To receive the most efficient experience possible, please make sure you have addressed the following before reaching out to Xano support:
Have you tried the debugging steps listed above to narrow down problematic requests or steps in your function stack?
If you are having an issue on your front-end, have you taken the necessary steps to ensure that everything is set up correctly on your front-end to use external data sources (like Xano)?
Have you consulted the Xano community and the documentation on this issue?
If you have taken the steps to troubleshoot your endpoint, or you’ve received an Unknown Error Occurred message, and you need to reach out to support for assistance, please make sure that you provide as much of the following information as possible.
Any screenshots of error messages you see
A screenshot of your browser's developer console when the issue occurs
Steps to reproduce the issue, if any
What front-end you are using
Any inputs required to run
A link to the endpoint, function, task, or database trouble you are having an issue with. Please provide the URL in your address bar, not the endpoint URL you use with your front-end.
If you do not provide all of the information listed above, your support request will likely receive a delayed response.