Before we get started, here’s something crucial to keep in mind: this is the first version (V1) of our "Ask the Expert" AI Bot feature. We’re launching it early to gather your feedback on its functionality and to understand what additional features you might find valuable.
Once we’ve got a solid grasp on how you’re using it, we’ll invest further in developing advanced features and optimizations to enhance your experience.
Now, let's dive in!
What is the "Ask the Expert" AI Bot?
Even the best educators face a never-ending stream of student questions. Enter our "Ask the Expert" AI Bot—a smart assistant designed to handle course-related queries around the clock. This bot is trained on the entire content of your course, including:
Course materials
Replay and bonus content
Document uploads
Training notes
Powered by the latest ChatGPT technology, the AI Bot provides answers in a familiar chat interface, ensuring that students get the support they need anytime, anywhere.
6 Benefits of Using the "Ask the Expert" AI Bot
Using the AI Bot isn’t just about answering questions—it brings several significant advantages:
Increased Efficiency: Save dozens of hours weekly as the AI Bot handles inquiries, allowing you to focus on creating new content or taking a well-deserved break.
24/7 Availability: Whether your students are studying late at night, early in the morning, or across different time zones, the AI Bot ensures they get answers instantly.
Enhanced Student Experience: Instant and accurate responses lead to happier students, better engagement, and improved understanding of the course material.
Always Up-To-Date Knowledge Base: As you add content to your course, the bot’s answers become more precise and aligned with your teaching style.
Data Insights: Soon, you’ll have access to keyword-searchable chat transcripts, providing valuable data on common queries and highlighting areas for course improvement.
Increased Course Appeal: Adding an AI component makes your course more attractive to potential customers and can be a powerful selling point.
How to Activate the "Ask the Expert" AI Bot
Important: The AI Bot remains disabled until you activate it.
Go to your Account area.
Click the Ask the Expert tab to see a list of your courses.
Select the course you want to activate and click the Enable bot button.
Once activated, you’ll see an "Active" status next to your bot.
How to Add the Bot to Your Course Pages
Add to Course Top Navigation
Edit the top navigation block by clicking the Edit Content button.
Toggle the Show 'Ask the Expert' bot? switch.
Add a Button to Any Page
Use the pre-built block available in your Page Builder sidebar under the "Text & Images" section.
Customizing the Bot's Greeting
By default, the bot greets students with:
"Hi – I'm an AI bot! How can I help? Just ask me a question and I'll do my best to answer based on what I know about this course!"
To customize this message:
Navigate to the Language page in your Xperiencify admin area.
Select your course from the drop-down menu.
Type "ai" in the search field to find the greeting text.
Click the entry and update the message.
Keeping Your Bot Updated
The bot automatically updates with new content, including replays, bonuses, training notes, and documents.
How to Disable Your Bot
If you need to turn off the bot:
Go to your Account area.
Click the Ask the Expert tab and select the course.
Click the Disable bot button.
Bot Compatibility with Videos
To train the bot, your videos must be uploaded to the XP platform. If your videos are over 2GB, compress them using Handbrake before uploading.
Erase Data and Retrain Your Bot
To reset or update your bot with new course data:
Click the Disable bot button.
Click the Enable bot button to retrain it.
GDPR & Privacy Concerns
Rest assured, your content is trained in a private API session. No data is used to train public OpenAI models, and all data is stored in the USA.
Planned Features
Fine-Grain Training Controls: Soon, you’ll be able to select specific content for bot training.
Log Search Tool: Search and filter chat logs to find specific texts or analyze interactions.
Log Analysis Tool: Gain insights into topics, sentiments, timing, and student engagement to better understand and improve your course.
Feel free to explore and let us know your thoughts—your feedback will shape the future enhancements of this feature!