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How XP Sends Emails to Your Students
All email we send on your behalf comes from the "no-reply@xperiencify.io" email address by default.
You can however, change that to send email from YOUR email address (eg: support@yourdomain.com), which allows students to reply directly to those emails.
Using your own domain allows students to reply directly and requires a one-time domain verification step. This is the most reliable option for email delivery.
What You'll Need Before you Begin
Before setting this up, make sure you have the following:
An email address at your domain
For example:support@yourdomain.com.
👉 You need to be able to receive email at this address.
Access to your domain’s DNS settings
This is usually through your domain provider (GoDaddy, Namecheap, Cloudflare, etc.).
If someone else manages this for you (a VA, developer, IT support), you’ll need to loop them in.
Set Up Email Sending from Your Domain
Inside XP, click into your Account page and click over to the Your School tab
In the Email Settings section, find the Send email from my domain toggle, click it, and enter the email address you wish to send from
Click the SAVE button and you'll receive some instructions to follow:
Confirming Your Email Domain
After you add the DNS records shown in XP, there is one more required step to complete verification.
You’ll receive a confirmation email from Amazon Web Services (AWS) at the email address you entered (for example, support@yourdomain.com).
👉 You must open that email and click the confirmation link.
Until this step is completed:
Your domain will not be fully verified
Email sending may appear to work temporarily but will not be reliable
If you don’t see the email:
Check your spam or promotions folder
Wait a few minutes and refresh the page in XP
Once the link is clicked, your email domain can be fully verified.
Why It May Have Worked Before
If sending email from your domain worked before, it can be confusing to suddenly be asked to complete verification.
Email providers have gradually tightened their delivery and authentication requirements over time. In the past, domains with partial or incomplete configuration could still send email successfully. That is no longer the case.
As these requirements are enforced more strictly, domains that were previously “passing” may now need full verification – including all required DNS records and the confirmation step – in order to continue sending email reliably.
Nothing has changed about your domain ownership or website setup. This simply reflects how email delivery requirements are now being enforced more consistently across providers.
Once verification is complete, your emails will be sent more consistently and with better deliverability moving forward.