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When you make a sale through our order form or use the Zapier integration to insert a new student into your Program, we can send an order confirmation email out to the email address that was used for the registration.
By default, the email looks a little like this:
Customizing the Order Confirmation Email
From the Courses page, click on the Course you wish to customize
Scroll down to the
Step 5section, and click to open it
You should already have an item called When User Added to this Course. Click to open it. You should see something a little like this:
To edit the email, click on the new email builder
Customize your email subject line and email body as you wish, making sure to preserve the variable names we're using to customize the email for each student.
Here's a list of the variables we use. You need to make sure that they are kept exactly as is -- along with the curly braces on each site of the word:
{First Name} (this auto-fills with your student's first name)
{Last Name} (this auto-fills with your student's last name)
{Course Name} (this auto-fills with your course's name)
{Email} (this auto-fills with the student's email address)
{Password} (this auto-fills with the student's password)
{Magic Link} (this auto-fills with the course magic login link that will log someone in without needing a password)
How to Create a New Student Welcome Email
From the Courses page, click on the Course you wish to customize
Scroll down to the
Step 5If you don't already have an item called When User Added to this Course then click the
Create New +button at the top right of the Experience Engine section, or the "Add an Experience" button, depending on which one is visible to youChoose
Create from PlaybookWhen the Playbook opens, find "Successful Purchase 1" and click the "Choose This!" button
You should see your new Automation has been created:
Click it to open it, and then click on the "Student Welcome Email" inside. Open the email editor to edit it
When you're finished editing, click the "Update" button in the top right
Finally, to turn your email on, make sure these two toggles are set to the "on" position
Customizing the Return Email Address
By default, emails from XP come from a "no-reply-to" email, and will bounce back if a student replies to them.
If you want your students to be able to reply to your automated emails, we recommend setting things up so we can send emails through your domain... here's how to do it.