Overview
The Member Directory provides your admin team with a searchable, filterable view of all members in your community. Use it to inspect member details quickly, monitor statuses, and manage membership data efficiently.
1. Access the Directory
From the left-hand sidebar, go to Users → All Members.
You’ll see a table listing every member plus a total count at the top.
2. Use Filters
At the top of the directory table you’ll find filters to narrow your view:
Status: Filter by membership state: All, Active, Inactive, Past Due, Paused, Guest
Types:
All – all members
Most Recent Applications – sorted by application date
Newest Members – sorted by join date
Regions: Filter by country (if configured)
Location: Filter by community location (if configured)
💡 See the Membership Status Definitions for a full breakdown of what each status means.
3. Search for a Member
Use the search bar to find a member by name or email address.
The list updates instantly as you type.
4. View Member Details
The table displays key fields for each member:
Name – full name
Status – current membership status (e.g., “Active”)
Membership – plan or tier the member is subscribed to
Email – member’s registered email
Activation – date the membership became active
To see full details, click on the member’s Name. You will then be able to view or edit subscription data, activity history, payments, etc.
5. Sort Columns
Click on a column header (e.g., Name, Activation, Membership) to sort ascending or descending.
This enables you to quickly identify e.g. the newest members, earliest activations, or members in a certain plan.
Pro Tips for Admins
Use Status + Membership filters together to monitor groups like members in “Past Due” or “Paused” states.
Use the Activation column sort to identify members who just became active (for welcome outreach).
Regularly audit the directory for members marked “Guest” or “Inactive” to maintain data hygiene.