yayloh sends your customers an automatic email when their return is registered. You can edit these emails under Settings > E-mail templates.
Which email does the customer get?
Email template | When it's sent |
RETURN_RECEIVED_SHIPPING_LABEL Return request received with shipping label | A return, exchange, withdrawal or claim is registered, and the label is created automatically. The customer gets the label immediately. For claims, this applies whether or not the claim flow with replacement orders is enabled in Settings > Claims. Most of your customers get this email. |
RETURN_RECEIVED Return received | A return is registered without a label. This happens when:
|
IN_STORE_RETURN In-store returns | Anything is submitted through the in-store form. |
CUSTOMER_DISCOUNT_NOTIFICATION Store credit | Store credit is approved as a Shopify discount code or Centra voucher. The text is fixed, but the design follows your other templates. |
Tip: Since RETURN_RECEIVED is used in several situations, keep the text general. For example: "We've received your return request and will get back to you shortly." Avoid writing only "contact us to get your label."
Good to know: You may also see RETURN_SHIPPING_STATUS_CHANGED, DELIVERY_SHIPPING_STATUS_CHANGED and ORDER_IMPORT_NOTIFICATION in the list. These templates aren't in use, so you can ignore them.
Emails yayloh doesn't send
Refunds and new exchange orders: confirmations come from Shopify, Centra or your order system. yayloh can't customize these.
Tracking updates (for example "dropped off" or "arrived at the warehouse"): you can set these up with the yayloh-Klaviyo integration.
Set up the sender
Turn ON Email Template: switch this on to send the emails.
Sender name and Sender e-mail: the name and address the email is sent from. The address or its domain must first be verified under Settings > Email identities. See Verify your domain.
Reply-to name and Reply-to e-mail: where customer replies go, usually your support address.
Tip: Avoid a no-reply sender address. Customers do reply to these emails, and no-reply addresses are more likely to end up in spam.
Edit an email
Select the template from the drop-down.
Click Edit and update the text and design in the HTML/MJML code. You can use placeholders like
{order_id}or{tracking_url}to personalize each email.Click Preview to check the result.
Need help with the design? Contact the yayloh team.
Send a test email
Enter an address under Test receiver e-mail.
Select the template from the drop-down.
Click Send Test Email and check the inbox.
Note: at least one return must be registered in yayloh before you can send a test.
Languages
Each template has one language. To send emails in several languages, use the Klaviyo integration.