This feature enables end customers to choose a replacement product and initiate an exchange when completing the return form. Customers are also informed about product availability for exchange. Customers can opt for exchanges limited to variants of the same product with identical prices.
Note: Exchanges is a add on feature. Please reach out to the support team to enable exchanges for your store to support@yayloh.com.
Setup Exchanges for your store
Share a graph QL token for yayloh (Read how) from your Centra admin.
Available exchange flows
Automated validation of an exchange request: We can automatically place a new order for the requested exchange on your Centra at a trigger of your choice: <created>, <in-transit>, or <inspected ok>. However, you always have the option to manually approve these requests before the automation runs.
Manual validation of an exchange request: You can manually approve the exchange order before placing the new order in Centra.
Configuration options
These configurations are currently not available via yayloh settings self-service. Please reach out to the team with your preferred configuration options.
Default configurations
All new exchange orders have a comment with the original order number.
The order is marked as ‘Paid’.
A shipment is created and the order is marked good to go.
All exchange orders generated by yayloh will be marked as internal orders in Centra to allow retailers to filter these order out on your Centra sales numbers.
Inventory configurations
Should yayloh should claim stock when a new exchange order is placed in Centra? FYI: Stock is only deducted in Centra once the exchange request is approved.
Low inventory warning threshold: To enable smoother customer service, when a product is low or out of stock for an exchange request, we display a small warning on the request in the yayloh back office. You can select this threshold based on your average inventory value.
Blocking configurations
'Allow list of countries' setting: Per default, all customers can register an exchange. If countries are specified in 'Allow list of countries' window, only customers from those countries will be allowed to register an exchange.
Block exchanges if selling price of the order is 0: This is helpful in cases where a customers is trying to register an exchange on a free or previously exchanged product.
Block exchanges if the selling price is less than the original price: If you wish to disable exchanges for sales.
Refund on exchange order
Exchange orders are linked to the original order in the yayloh system, and refunds are processed against the original order. For users who already use automation, the process is also automated. For users who process refunds manually, this process is also manual. This flow is also reflected in your Centra back office.
Important: This feature is an opt-in retailer level setting and does not turn on automatically. You can enable it from the Settings > Exchanges.
