Let customers exchange an item directly in your return form. yayloh creates the exchange order in Centra for you.
Exchanges are an add-on. To turn them on for your store, contact support@yayloh.com.
What customers can exchange for
Another variant of the same product, for example a different size. Which variants are offered depends on how your products are set up in Centra. If colors are variants, customers can also change the color. If each color is a separate product, they can't.
Another product at the same price (optional). yayloh turns this on or off for you.
Set up exchanges
Create a GraphQL token for yayloh in your Centra admin, and share it with us. See Generate a token in Centra.
How exchange orders are placed
Exchange orders are approved in yayloh, either manually or automatically at a trigger: when the request is created, in transit, received or inspected OK. Automatic approval is set up by yayloh if exchange automation is part of your plan, and runs about every 3 hours.
Once approved, the exchange order in Centra:
has a comment with the original order number
is marked as paid
has a shipment created, and is marked good to go
is marked as an internal order, so you can filter exchange orders out of your sales numbers
These settings are set up by yayloh. To change them, contact support@yayloh.com.
Inventory
Customers only see items in stock in the market of the original order. For example, an order from the US uses US stock. See yayloh exchanges – Inventory.
Extra configurations
You can change these yourself under Settings > Exchange.
Refunds
Refund the original order if the exchange is returned: refunds are processed against the original order, automatically if you use automation.
Who can exchange what
These settings hide the exchange option completely for the items or customers they apply to:
Allow list of countries: by default, all customers can exchange. Add countries to limit exchanges to them.
Block exchanges if the selling price is 0, for example for free or already exchanged items.
Block exchanges if the selling price is lower than the original price, for example for sale items.
For more on discounted items, see How to manage exchanges on discounted or sale items.