How the exchange flow works for the customer
Customers are notified about product availability for exchanges, which are limited to variants or of alternative product with identical prices.
Customers choose option Exchange.
Customer can select the reasons to why they want to exchange their product, to give you more insights.
On the Exchange page Customer have two options
Choose to the new variant they wish to exchange.
Exchange to another product of the same price. (This is an optional feature which can be enabled if your product catalog has many similarly priced products or variants as different products.)
In case of the variants:
We show the variants as configured in your oms back office.
If a variant is out-of-stock: Customers will have the option to select a store-credit or refund instead.
In case of exchange for other products.
Customer can choose products with identical price and sort by filter.
If a product is out-of-stock: Customers will have the option to select a store-credit or refund instead.
When the customer submits the exchange, the customer gets a return notification email.
The exchange request will appear on the “open tab” in your yayloh Dashboard (backoffice) and yayloh will create a new order in your OMS based on your selected configuration and flow.