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Variant exchange to place a new order (For Centra)
Variant exchange to place a new order (For Centra)

Variant exchange feature that allows your customers to directly place an exchange order via yayloh return flow for Centra brands.

Vineeta Pendse avatar
Written by Vineeta Pendse
Updated over a week ago

This feature enables end customers to choose a replacement product and initiate an exchange when completing the return form. Customers are also informed about product availability for exchange. Customers can opt for exchanges limited to variants of the same product with identical prices.

Note: This is a add on feature, please reach out to the support team to update your subscription to get started with it.

How to setup this feature?

  1. Share generate a GraphQL token from your centra admin: (Read how)

  2. Select an Exchange flow: When a customer registers an exchange via the yayloh return form, yayloh offers two flows:

    1. Automated exchange flow: yayloh directly place a new order in your backoffice.

    2. Draft order/ Approve exchange flow: yayloh creates a new order in your back office only upon your approval. You can choose to approve it either manually or automated approval based on a chosen shipping tracking status.

How does the feature works for the customers?

To place an exchange order using the yayloh return platform, customers must follow the steps below: You can also view the flow via this video.

  1. Select between options.

  2. Select return reason.

  3. Select the alternative from the drop-down.

  4. Review & check the requested selection.

The process on yayloh back-office:

The process in the back office changes based on the selected exchange flow.

Automated exchange flow: Directly place new order.

Once the exchange request is registered, a small tag stating "The exchange order is placed" will be visible on the dashboard.

  1. The new order placed will be cross-referenced to the return request of the original order.

  2. Once the original product is returned, you can mark the exchange request as "approved" on yayloh dashboard, to move it to processed.

Draft order exchange flow: Place a new order only on approval.

Note: You can opt to automate the approval process (step 2-3) at a shipping tracking status of your choosing e.g. yayloh approves exchange request and places a new order in your OMS when the original product is in-transit.

  1. Once the exchange request is registered, we saved the requested variant data in yayloh back office as a draft order.

  2. On the yayloh dashboard, customer support can manually approve the new exchange order creation based on a trigger of your choice - original order in transit, original order inspected by warehouse, e.t.c.

    Next to the approval step, you will also find the current stock level for the product.

  3. Once you approve the exchange order creation, a small tag stating "The exchange order is placed" will be visible on the dashboard.

  4. The new order placed will be cross-referenced to the return request of the original order.

  5. Once the original product is returned, you can mark the exchange request as "approved" on yayloh dashboard, to move it to processed.

Process in Centra back office.

yayloh writes the information related to the requested exchange on Centra back office as well. We make the following updates on your Centra back office:

  1. When yayloh creates a new order in Centra, it will have the status: pending.

  2. The new order has a payment type selected as "Free".

  3. For the newly created order we add a comment with the information of the original order for cross referencing purpose.


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  4. We create a shipment for the new order created and mark the order 'good to go'. Please specify the shipment name you wish for us to add. For example: 'Postnord MyPack'
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  5. The original order is marked as returned in Centra back office.

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