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How to refund an order paid partially with a Gift Card?
How to refund an order paid partially with a Gift Card?

What happens if a client has paid partially with a gift card and then returns part of their order?

Vineeta Pendse avatar
Written by Vineeta Pendse
Updated over 5 months ago

When a client uses a gift card and another payment method to pay for an order, the refund process works as follows:

Example:

  1. Order total: 165 EUR

  2. Paid with gift card: 70 EUR

  3. Paid with other payment method: 95 EUR

  4. Returned items total: 100 EUR

Refund Process:

Shopify will issue a refund on the gift card, first of 70 EUR. The remaining 30 EUR will be refunded to the original payment method (e.g. credit card).

Note: Customers might expect a 70 EUR refund to their original payment method and a new 30 EUR gift card, but Shopify defaults to the process described above.

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