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FAQ's
FAQ's

Frequently asked questions

Shopify API upgrade
Managing returns and navigating yayloh
How can I cancel/ reject a return request?
Signup and log in to yayloh dashboard
How long does it take for the changes I made to reflect on the DRF?
Why can't I find my returns / order in yayloh? or Why am I getting the message "order not found"?
During the digital return process, on the return items page, can we block certain products from being returned?
Can we show different reasons based on return, exchange or claim?
Can customers have a URL like returns.companyname.com instead of returns.yayloh.com?
Can I add my brand's social media links to the bottom carousel of the tracking page?
Is the delivery time flexible?
How to limit the maximum number of days to accept a return on an order?
How to manually add tracking ID to the return orders in yayloh?
How to collaborate in yayloh with your team? Assigning tickets & leaving comments
Can the return data be exported?
How to export the analytics data?
What data can you export?
Why are the new changes not visible in yayloh?
How to delete / edit an order or ticket from a queue that is being processed?
How to Generate Return Labels Independently in yayloh?
Postnord QR code did not work?
How to refund an order paid partially with a Gift Card?
How can I prevent customers from registering exchanges multiple times against the same item?
What happens if a customer wants to return an exchange order?
Why is the customer unable to register their return?
Why hasn’t the customer received the return label?
How to close an exchange request in yayloh after a new exchange order is placed?
Why can’t I refund an order?
How to manage exchanges on discounted or sale items?
How to edit the customer email ID?
How often does the tracking status update in yayloh?
How often does the automation run to generate refunds, store-credits or exchanges?
How can I manage claims?
Customer Received Store Credit but Now Wants a Refund – What to Do?
How to 'go live' with yayloh?
How to process returns, exchanges, or claims outside the return validity period?
Why is 'Exchange' option not showing for a customer?