Yoom Knowledge allows you to search for knowledge directly from Teams.

This article will show you how to set it up.

First, the Teams administrator needs to install the Yoom Knowledge app on Teams.

If you are an administrator, log in to Yoom Knowledge and click "Service integration" in the side menu.

Click the "Link" button for Teams in the "Chat Tool Link" section to link Teams and Yoom Knowledge.

This linkage should be performed by someone with Teams administrator privileges.

Please confirm that Teams is now displayed as "Linked".

Then install the Yoom Knowledge app on Teams.

Please download the file "Yoom Knowledge_Teams app.zip" from here .

Once the download is complete, open Teams and go to Apps > Manage apps > Upload apps in the sidebar.

Select "Upload an app to your organization's app catalog" and upload the file you downloaded earlier called "Yoom Knowledge_Teams app.zip."

Click ``Develop for your organization'' in the side menu and click the ``Add'' button for the Yoom knowledge you uploaded.

The Yoom Knowledge app will now be installed on Teams.

*This task must be performed by each user conducting the search from Teams.

If an administrator installs the Yoom Knowledge app on Teams as described above, other members will be able to link their Yoom Knowledge ID and Teams ID.

Click the "Link" button from Teams in the "Chat" section of "My Apps" on the settings page.

On the next screen, you will be asked to enter your Teams member ID, so please enter your Teams ID.

TeamsID is the ID (email address) when logging into Teams.

Once you save it, it will become "Linked" and you will be able to search for Yoom Knowledge information within Teams.

To actually search for knowledge within Teams, you need to mention it within Teams.

(Mention is not required for 1to1 chat with Yoom Knowledge.)

Also, if multiple knowledge bases exist, please search by adding the knowledge base ID at the beginning of the message{Knowledge Base ID}:your question in the format .

If there is only one knowledge base, there is no need to add the knowledge base ID at the beginning.

Please see this article for instructions on how to set up your knowledge base ID .

Actual search example

Teams

Chat

Q. "Chat integration is not permitted." is displayed and I cannot enter my Teams ID.

A. An administrator must install Yoom Knowledge on Teams in advance. Please ask your administrator to perform "1. An administrator installs the Yoom Knowledge app on Teams" in this article.

Q.I cannot install the Yoom Knowledge app on Teams.

A. The apps that can be installed on Teams may be restricted by the settings on the Teams side. Please grant Yoom Knowledge administrator privileges to the Teams administrator and make the request.

Q.Can I search by direct message with Yoom Knowledge?

Yes, you can also search through direct messages with Yoom Knowledge.