If the Flowbot does not initiate after sending or forwarding an email to the address configured by the email trigger, please refer to the following checklist.

If the trigger toggle is OFF in the Flowbot editing screen, the Flowbot will not initiate even if the settings are correct.
In this case, please turn the toggle ON as shown in the following screenshot.

The following characters are not supported in the receiving email address, and thus cannot be used:

If any of these characters are present, please correct them and try initiating again.

📍 Example:

If the received email does not meet the conditions set in advance via the email trigger, the trigger will not initiate.

Please verify once again whether the received email meets the conditions. If necessary, modify the conditions accordingly.

📍 Example:

If the subject is set to include "[Yoom Inc.] Invoice," be aware that if there is a half-width space in the string (like "[Yoom Inc.] Invoice"), it will not match the condition.

It is possible to trigger the Flowbot by forwarding emails received at your current address to the trigger's receiving email address.

If there is an error in the forwarding process, the trigger will not activate.
Please double-check that the forwarding settings are correct.

👉 For Gmail forwarding settings, please refer to the following help page:
​How to forward emails from Gmail and initiate the email trigger