This guide explains how to contact support and provides important notes for submitting inquiries.

If you have any questions, requests, or encounter an error, please refer to the information below.

We offer multiple ways to contact us. Please choose the one that best fits your needs:

You can contact us through the chat by clicking the icon in the lower-right corner of the Admin Page or Help Center.

After clicking the icon, select "Send a message" and enter the details of your inquiry or error.

You can also contact the Customer Success team by email.

Please send your inquiry to: cs@yoom.co.jp.

In some cases, the information provided in your inquiry may not be enough for us to identify the issue. To help us respond more quickly, we may ask for permission to access your Admin Page.

Please prepare the following information:

1. Enable the access permission by following this guide.

👉Allow Access to Customer Support

2. Provide the relevant item depending on your inquiry:

3. Provide the URL for the item in Step 2.

☝️ Operation: A general term for each action, such as an app or database, configured within a Flowbot.

Please prepare the following information:

1. Let us know that login access is not available.

2. Screenshots or screen recordings showing the issue.

3. Detailed information about the issue.

📍 Example: A screenshot showing the error message or other relevant information.

That’s it!

Our Customer Success team will do our best to help resolve your issue. 🚀