All payments for games should be made through Young Heroes.
If a DM asks for another form of payment,
please contact our support team via the chat below.
When are Guardians charged?
Guardians are automatically charged 1 hour after the session start time.
When you sign up for a game, your card is authorized but not charged until the session begins.
Campaigns consist of multiple sessions, and you are charged for each session separately. In contrast, one-shots are single-session games with a one-time charge.
What currency are games priced in?
All prices on Young Heroes are listed in U.S. Dollars (USD). If you are outside the U.S., your bank may apply a currency conversion fee.
Sometimes, charges may appear on your bank statement later than expected, potentially looking like duplicates. This delay occurs because card payments can take 1–3 business days to finalize, and bank holidays may add an extra day.
If you notice multiple charges for a campaign, it is because campaigns consist of multiple sessions, and you are charged for each session separately.
Will I be charged if the DM cancels the session?
No. If your DM cancels a session, you will not be charged.
Will I be charged if I don't show up?
Yes. If you are signed up for a session and do not skip it in advance, you will be charged 1 hour after the session start time regardless of whether you attended.
See Can I Skip A Session for My Young Heroes Player? for more information.
To prevent a specific player from being charged for future sessions, a DM can add them to the game using their email address instead of the standard paid signup process. This method designates the player as free for future sessions.
What happens if my payment fails?
If your payment fails, you'll need to update your payment method and resolve the failed charge before you can continue booking games.
See How Do I Fix a Failed Payment? for steps.