It happens to everyone eventually. For whatever reason, the card a player used didn't go through on the site and needs to reprocess. This is very easy to fix! ✨

If you are running into trouble with your card consistently declining, please email us at support@startplayinggames.com. We can take a look on our back end as to why it may be declining!

To view your full transaction history, including failed payments, you can go to your Payment page and scroll through your Player Transaction History.
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1. Click your Profile Picture at the top right-hand corner of the screen, and click on Account Settings

2. Click on Payment

3. Click Pay my balance button next to your Outstanding Balance

When you update your card on file, it will automatically charge the failed payments to your new card on file.

1. Click your Profile Picture at the top right-hand corner of the screen, and click on Account Settings
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2. Click on Payment

3. Enter your new card information under Update Credit Card

4. Click Save

If the payment processed correctly, you won't see the section labeled Outstanding Balanc anymore!

You'll also see your updated payment in the Player Transaction History below your card information. If you don't see it right away, refresh your page.

Please email us at support@startplayinggames.com and we can help look into why your card may be declining on the back-end with our payment processor, Stripe!