To request a refund on Young Heroes, start by contacting your DM directly. If they are unable to help, the Young Heroes support team can assist. All refunds are issued as site credit by default.
Before requesting a refund, check whether your situation is covered by the Refund Policy.
Refund Process
If you need a refund, first contact the Dungeon Master. Dungeon Masters can issue refunds up to 14 days after a charge.
If you do not hear back from the Dungeon Master within 24 hours, or you believe a refund was refused unfairly, contact Young Heroes support at youngheroes@startplaying.com.
Please include:
the email on your Young Heroes account
the Dungeon Master's name
the campaign or adventure name
the date of the session
screenshots showing you contacted the Dungeon Master
why you believe a refund is owed
The sooner you reach out, the sooner we can help.
What if I have a failed payment that needs to be refunded?
If you have a failed payment on your account that shouldn't have gone through, contact your DM and let them know.
Your DM will then reach out to the support team on your behalf, as failed payment refunds can only be processed by the Young Heroes Support directly.
You can also contact our support team via the chat below if you are unable to reach your DM.
Will my refund go back to my card?
Refunds are issued as site credit by default.
If you need a refund returned to your original payment method instead, mention this when contacting support and the team can look into it for you.