This document describes how to get started with dispatching jobs to drivers after signing up for a Fleet Solutions free trial.
With YourDriverApp Fleet Solutions you get a complete set of tools to manage your taxi or limo business. YourDriverApp Fleet Solutions includes a Web Dispatch Panel, a mobile app for drivers and dispatchers and a Web Booker that can be integrated on your company website or shared directly with your customers.
Log into the Web Portal to get started with the Dispatch Panel!
Introduction
The proces of assigning bookings (jobs) to drivers is called dispatching. After a job has been created by an operator or customer through the Web Booker or any other connected booking interface, it is ready to be assigned to a driver.
The Dispatch Panel offers 3 ways to assign (dispatch) a job to a driver:
Manually assigning it to a driver of choice.
Share the job as link with a group of drivers.
Auto dispatch in group.
You can select any one of these options from the job details screen in the Web Portal. Go to the job details screen by clicking on any of your booking from the Dispatch Panel.
Manually assigning it to a driver of choice
By assigning the job to a specific driver (contact) you're basically offering them the job directly. You can assign a driver in your driver list, or contact someone who's in your mobile phone contact list. If they use YourDriverApp, they will receive a notification within YourDriverApp, if they do not use the app yet, you can send them a message via WhatsApp with the job offer.
The assign to driver option is best suited for pre bookings where the pickup time is more than one hour ahead and you are familiar with the assigned driver. For on demand/ASAP bookings where the requested pickup time is less than one hour ahead (or you are not so familiar with the driver's service), we advise you to use any of the other dispatch options where the driver has the option to decline a job and availability is taken into account. After assigning the job to a driver, the system asks the receiving driver to confirm he has received the job.
Share the job as link with a group of drivers
Choosing this option means that you're sharing the job offer to a group of drivers that you currently use in an external messaging system such as WhatsApp, Telegram or email. When selecting this option, the system will automatically generate a link and message for this job, which you can dispatch into your external group. When this link is clicked by one of your drivers in the external group, they will be referred to YourDriverApp, from where they can accept the job offer. This option is extremely useful if your group is not completely transferred to YourDriverApp.
Automated group dispatching
If you've already created or joined your first closed group of drivers, you also have the option to choose any of your groups to which you wish to dispatch the job. When you choose auto dispatch, the system will make use of the state-of-the-art algorithm which uses various factors to select a driver such as: the proximity to the pickup address, the time since their last booking was received and the driver score. When the first selected driver does not accept, the job offer will be passed to the nearest drivers in the sequence.
Important to note! - You are completely in charge of your own group and the dispatching process:
We will never dispatch outside your fleet. You will always be in charge of your network of customers, drivers and dispatching.
The system will also take into account the vehicle type of the drivers in your fleet.