Yes, transfers require contacting support and are free. The process takes 1–4 hours during business hours (Mon–Fri, 9am–5pm GMT), or next business day if requested after hours.
How it works:
Contact us here using email address you signed up for Zable Mobile.
Describe your eSIM transfer request and Include your account email, current phone model, and new phone model.
We deactivate your old eSIM and send a new installation QR code
Install on your new phone — your number stays the same
Important:
Your new phone must be eSIM-compatible (iPhone XS+, Samsung Galaxy S20+, Pixel 3+)
Your old phone will stop working as soon as we deactivate the eSIM — this is normal
The new QR code is single-use. If installation fails, email us for a replacement (free)
Don't try to reuse your original installation code — it won't work.