Zable Help Centre

Zable Mobile

All the details about your SIM plan

[eSIM Management] - Installation, replacement, and multiple SIM questions

How do I install an eSIM on my device?

I accidentally deleted my eSIM profile

How do I get a new eSIM if my profile is corrupted?

Can I transfer my eSIM to a new device?

Can I use my eSIM on multiple devices?

How do I switch between multiple eSIM profiles?

Where do I find the IMEI needed for my eSIM setup?

How do I find my eSIM's ICCID?

[Network & Connectivity Issues] - Help with connection problems

My eSIM mobile data isn't working

I can't connect to the network with my eSIM

I'm having issues with call quality on my eSIM

Why am I experiencing slow data speeds with my eSIM?

My phone shows "No Service" with my eSIM

How do I perform a network reset for my eSIM?

I can't send or receive texts with my eSIM

How do I set up my voicemail with my new eSIM?

[Plan Management] - Change, cancel or update your plan

How do I cancel my eSIM plan?

Can I change my eSIM plan?

Are there any fair usage policies for unlimited eSIM data?

How do I check my remaining data/minutes/texts on my eSIM?

Can I add more data to my eSIM plan if I need it?

What happens at the end of my eSIM contract?

Can I add international roaming as a top-up?

What should I do if my device with an eSIM is lost or stolen?

[Billing & Payments] - Questions about your bill or payment methods

What kind of payment methods do you accept for eSIM plans?

My eSIM bill explained

When will I be billed for my eSIM service?

How do I update my payment details for my eSIM plan?

What happens if my eSIM payment fails?

[Account Details] - Update your personal information

How do I update my personal details for my eSIM account?

Where can I find your terms and conditions and privacy policy for eSIM services?

Can I request a refund?

How do I submit a complaint about my eSIM service?

Can I keep my current phone number when switching to an eSIM?

[Number Porting] - Bring your existing number to your Zable plan

What do I need to do to transfer my number from another provider to an eSIM?

Which network carriers can I port from?

How long does number porting to an eSIM take?

My phone number transfer to the eSIM isn't going through

Will there be any service interruption during the eSIM porting process?

Can I cancel my number port after I've requested it?

What happens to my old SIM after my number is ported to the eSIM?

When is my phone number set to transfer?

[Pricing & Plans] - Explore our plans and offers

What do unlimited plans mean for my eSIM?

Is there a minimum contract term for my eSIM?

Will I be charged eSIM activation fees?

[About Our SIM Products] - Learn about eSIMs, physical SIMs, and how they work

What's the difference between an eSIM and a physical SIM?

What network does your eSIM service use?

What information do I need to sign up for an eSIM plan?

[Device Compatibility] - Check if your device works with our service

How do I check if my device is compatible with eSIMs?

Can I have both a physical SIM and eSIM active at the same time?

[Network Coverage] - See where our service is available

Where can I check my network coverage with my eSIM?

Can I use my eSIM plan abroad?

[Number Porting Information] - How to bring your current number to Zable

Can I keep my current phone number when switching to an eSIM?

What do I need to do to transfer my number from another provider to an eSIM?

Which network carriers can I port from?

How long does number porting to an eSIM take?