How to Block or Stop Unauthorized Transactions, Manage Recurring Payments, and Cancel Your Account
Managing your credit card to stop unauthorized charges, manage recurring payments, and eventually close your account involves a series of steps. This guide consolidates all the relevant processes to help you effectively secure your account and take necessary action.
Blocking Unauthorized Transactions
If you notice unauthorized or suspicious charges on your card, take the following actions:
Freeze Your Card: - Open the Zable app. - Navigate to your card settings and choose the option to freeze your card. - This will block any further transactions until the issue is resolved.
Dispute the Transaction: - Go to the 'Transactions' screen in your app. - Select the unauthorized transaction. - Tap on 'Problem with this transaction? Get help.' - Follow the prompts by selecting options like 'I don’t recognize this transaction,' and submit a fraud declaration if required.
Replace Your Card: - If unauthorized transactions have occurred, replace your card immediately. - Contact customer service to confirm your address and request a new card. - Once replaced, the previous card will be terminated, preventing any further transactions.
Stopping Recurring Payments
Recurring payments sometimes continue even after you've attempted cancellation with a merchant. To stop these payments:
Contact the Merchant: - Directly engage with the merchant and cancel the subscription or recurring payment. - Keep records of your cancellation confirmation.
Freeze Your Card: - Temporarily freeze your card to prevent further charges while resolving the issue with the merchant.
Replace Your Card: - If the issue persists, request a new card to ensure the merchant cannot process additional charges.
Canceling Your Account
If you aim to fully close your account after managing payments and transactions, confirm the following:
Account Requirements: - Ensure your balance is £0. - Confirm that there are no pending or recurring transactions.
Closing the Account: - Once all requirements are met, initiate the closure process through the app or a dedicated account closure link (Close Account).
Frequently Asked Questions
What Happens After I Replace My Card?
When your card is replaced, the old card details are void, and any payment attempts using the old card will be automatically declined. Ensure to update your payment details for legitimate subscriptions or services.
Can Pending Transactions Be Blocked?
Pending transactions cannot be blocked or canceled outright. You may need to wait for the transaction to complete before disputing it through authorized channels.