Disputes, refunds and fraud

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4 articles in this collection
Written by Robert and Isabella Joelle

How do I raise a dispute?

If the merchant is unable to help, we can look to raise a 'chargeback'

Written by Isabella Joelle
Updated over a week ago

Why is this payment still pending?

The merchant has confirmed this payment was cancelled, but it is still pending

Written by Isabella Joelle
Updated over a week ago

Where is my refund?

If you are expecting a refund from a merchant

Written by Isabella Joelle
Updated over a week ago

What if I suspect that fraud has occurred on my card?

Written by Robert
Updated over a week ago