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Problems getting or using your PAC code

What to do if your PAC code doesn't arrive, has expired, or your new provider says it isn't working.

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Written by James Payne

To take your number to another provider you text PAC to 65075 and give the code to your new network. If something isn't working, here's how to fix the most common issues.

You didn't receive your code

  • Make sure you're texting from your Zable Mobile number, not another SIM.

  • Check your messaging app for the reply.

  • Wait 2 minutes, there's sometimes a short delay.

  • Try again. You can request a code as many times as you need.

Your code expired

Just text PAC to 65075 again for a fresh one. There's no limit. A PAC is valid for 30 days.

Your new provider says the code isn't working

  • Check you're giving it in the right format. A PAC is 3 letters followed by 6 numbers.

  • Make sure it hasn't expired (valid for 30 days).

  • If it still won't work, request a new code by texting PAC to 65075.

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