If your bill isn't what you expected, here are the usual reasons and what to do.
Your bill went up
The most common reason is a promo discount ending, for example a first month free or a few months at half price finishing automatically. To check your upcoming bill, open the Zable app and go to Mobile plan > View my bill.
You think you've been charged extra
You won't be charged beyond your plan. Any usage outside your bundle (roaming, international calls, premium services, MMS and other out-of-plan usage) is automatically blocked. Nothing extra applies unless you choose to enable additional spend. You can see what's included in the app under your plan details.
You've been charged twice
Email cards@zable.co.uk with your account email and the date and amount of the duplicate charge. We'll investigate and, if it's an error, refund within 5 to 7 business days.