If you have made a purchase with your Zable card and you have an issue with it that the merchant is not resolving for you then we may be able to get the money back for you.
We aren't able to raise a dispute unless you first contact the merchant to give them the opportunity to resolve the issue for you. Please ensure that your communication with the merchant is in writing (e.g. email) as we require proof of the correspondence to be able to investigate this for you.
You need to give the merchant at least ten working days to respond and help you.
If the merchant could not help or hasn't responded, please get in touch with our disputes team via here.
Please note that if you are looking to raise a dispute as goods haven't been received, we do need to wait 30 days from the date of the transaction to allow the merchant time to either deliver the goods or to contact you to make alternative arrangements.
Our Disputes Team will be in contact within 7 days once you have raised the dispute.