If you’ve made a purchase with your Zable card and the merchant isn’t resolving your issue, we may be able to help you get your money back.
What to Do Before Raising a Dispute:
Contact the merchant first: Give them at least 10 working days to respond and try to resolve your issue.
Keep your communication in writing (such as email), as we’ll need this as proof if we need to investigate further.
When Can You Raise a Dispute?
We must wait 15 days from the transaction date before raising a dispute, to allow the merchant time to resolve things.
If you haven’t received goods, we need to wait 30 days from the transaction date to allow for delivery.
Next Steps:
If the merchant cannot help or doesn’t respond, you can raise a dispute in the app here.
Once you submit your dispute, our team will contact you within 7 days.
Please note:
We can’t reopen a resolved dispute, but you can send new supporting evidence for further review.
You cannot raise a dispute for any issues you may be having with a balance transfer. If you are having issues with a balance transfer, please request to speak to the team so someone can investigate this for you.