Skip to main content

Why is this payment still pending?

The merchant has confirmed this payment was cancelled, but it is still pending

G
Written by George Thomas
Updated over 2 weeks ago

Unfortunately, we can’t cancel a transaction while it’s still pending. Merchants usually process pending payments within 10 days.

What happens while it’s pending?

  • No interest will be charged on the pending amount.

  • Once the transaction is processed and clears, you can make a repayment in the “Repay” section of the Zable App by tapping “Pay now.”

If you’ve cancelled the order with the merchant:
The pending transaction will drop off automatically, and the amount will be added back to your available balance.

Did this answer your question?