Reporting fraudulent transactions can be a worrying experience, but Zable ensures that the process is structured to provide swift resolution and safety. If you ever suspect that a fraudulent purchase has been made using your card, please follow these steps in the app or explore alternative options as needed.
Select the transaction from your transactions list, which can be found here or by using this link https://app.zable.co.uk/cards/app-link/transactions
Scroll down to the bottom of the transaction overview
Select 'Get Help' under the header titled 'Don't recognise this transaction?'
We'll then ask you specific questions about your fraudulent transaction to understand your situation- After reporting, your card will be blocked to prevent further use, and a replacement card will be issued within 5–7 working days. Activate it by using it for a chip-and-PIN transaction.- If you're unable to access the app, contact support directly to report the issue for further assistance.
Please note, you can only do this once the transaction has been authorised. If the transaction is pending, please wait for it to be authorised first.
Once these steps are complete, we will investigate the evidence supporting your claim. We usually respond within 6 weeks.Provide as much accurate detail as possible, such as disputed transaction lists, merchant information, and any relevant police report details, to help expedite the investigation.