If you think there’s a fraudulent transaction on your Zable card, your safety is our priority. Here’s what to do:
Report the Transaction in the App:
Go to your transactions list in the Zable App or click here.
Select the suspicious transaction.
Scroll to the bottom and tap 'Get Help' under 'Don't recognise this transaction?'
Follow the steps to answer questions about the transaction.
After You Report Fraud:
Your card will be blocked immediately to prevent further use.
We’ll issue you a replacement card within 5–7 working days. Remember to activate it using a chip-and-PIN transaction.
If You Can’t Access the App:
Contact our support team directly, and we’ll help you report and resolve the issue.
Important Notes:
You can only report fraud once the transaction is authorised (not pending).
We investigate all claims and usually respond within 1 working day.
Please provide as many details as possible, such as the transaction list, merchant name, and any police report references, to help us investigate quickly.