Zable Help Centre

Zable Essentials Membership

About our essentials membership

About essentials membership

What is the Zable Essentials membership?

What’s included with Essentials?

How do I sign up for Essentials membership?

When do my Essentials benefits start?

Billing and payments

When will I be charged for Essentials?

What payment methods can I use?

Can I change my billing date?

Cooling-off period and refunds

What is the cooling-off period?

Can I get a refund if I cancel?

How long do refunds take?

What if my refund is delayed?

Cancelling your membership

When does my cancellation take effect?

When do I need to cancel to avoid my next payment?

Payment issues and grace period

What happens if my payment fails?

What happens to my billing cycle if I pay during the grace period?

How do Credit Alerts work?

Can I turn off Credit Alerts?

How will I be notified if there’s a change to my credit file?

What happens if Credit Alerts don’t work for me?

What happens to Credit Alerts if my membership is suspended or cancelled?

Do Credit Alerts prevent fraud or protect my credit?

Zable mobile discount

How does the Zable Mobile discount work?

When does the discount start?

What happens to the discount if I cancel Essentials?

Why doesn’t the discount apply immediately to my current Mobile bill?

What if I have questions on my active Mobile plan unrelated to the Essentials discount?

Managing your account

Can I close my Zable card or account while I have Essentials?

Can I rejoin Essentials after cancelling?