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Having trouble logging in?
Having trouble logging in?
Eleanor Schneiders avatar
Written by Eleanor Schneiders
Updated over a week ago

πŸ”‘ Trouble Logging In?

Most often, issues with logging in are due to incorrect email address or password. No worries, we’ve got you covered!

πŸ”’ Reset Password

If you need to reset your password, don't worry. Click here and we'll send you an email with a link to follow. Keep in mind that the link is only valid for 2 hours.

πŸ“§ Didn't Receive the Email?

If you didn't receive the reset password email immediately, here are some things to check:

  • Double check that you're entering the email address you registered with

  • Sometimes emails can take 5-10 minutes to arrive

  • Check your spam or junk folder in case it has landed in there

  • If it's been longer than 2 hours since you requested it, please request a new password reset link

  • Only use the link from the most recent email if you've put in multiple requests to reset your password

πŸ†˜ Need Help?

If you're still having trouble logging in, get in touch with us. Click here to find out how to contact us.

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