Occasionally stores may have to cancel a shift you have booked in, usually, this is because they have already filled it internally or no longer require the cover.
As with locums, we have a cancellation policy in place for stores to mitigate the number of cancellations that occur.
A shift may have been cancelled as the store no longer needs cover. Some common examples of why this is are:
Their team rota has changed and they are no longer taking holiday.
Plans for appointments have changed.
A course they were planning to go on is not going ahead.
A shift may have been cancelled as the shift is no longer available:
They confirmed another locum elsewhere shortly before you booked and hadn't removed the shift yet.
They hired a permanent employee since you confirmed who will be covering the position.
We will notify you as soon as possible via email if your shift has been cancelled, it will also be removed from your confirmed shifts in the Zen Locum App.
We understand it can be difficult and frustrating when a shift is cancelled, but we will always do our best to find an alternative shift for you instead!