Locums are often used as a critical lifeline to pharmacies and opticians to maintain care for patients in their community. This means that being reliable is an important attribute of working as a professional locum. Zen Locum has designed this cancellation policy to ensure minimal disruption to patient care.
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If a locum decides to cancel a shift, the locum must always provide a reason for the cancellation. For cancellations more than two weeks before the shift date, the locum must send an email explaining why they need to cancel the shift to support@zenlocum.com.
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To cancel a shift within two weeks of the date, you must call the Zen Locum team on 020 3868 5751. If you are unable to get through to the team, you must send a detailed email to support@zenlocum.com explaining why you are cancelling the shift and provide times that you are available to speak on the phone. We cannot accept cancellations within two weeks via text, email or chat. You may be requested for evidence as supporting information.
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Strikes will be applied to locum accounts if sufficient explanation or evidence has not been provided to the team. Strikes may also be applied if a locum has cancelled a high number of shifts or has arrived late to shifts on a repeated basis.
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In line with our terms of service, Zen Locum reserves the right to remove any locum from the platform. If a locum demonstrates that they are not reliable or has at least two strikes on their account, we will review their access from the Zen Locum app and may decide to suspend their account.