Zen Locum has a zero-tolerance cancellation policy. Accepting a shift is a commitment - do not accept a shift if you are not able to commit to that shift.

When you confirm a shift on the app, the store manager receives a confirmation email and only in exceptional circumstances should you not be able to make this shift.

If you cancel within 14 days of the shift commencing without reasonable explanation (such as an emergency), this may be classed as a last-minute/unjustifiable cancellation at the discretion of Zen Locum.

Same-day cancellations will result in an automatic strike on your account. If you have more than one last-minute/unjustifiable cancellation this may lead to your removal from the Zen Locum platform.

Some chains, such as Paydens, Day Lewis, and Jimmy Fairly have highly strict cancellation policies. Any cancellations with some chains may result in restricted access to their shifts in the future, so make sure that you are certain you can attend the shift before booking.

If you cancel within 72 hours of the shift you are responsible for assisting Zen Locum in finding a replacement to cover the shift.